Virgin Media goes offline for thousands

A Virgin Media technician works on the wiring in a closet across the street

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Virgin Media, one of the UK’s largest broadband providers, went offline for thousands of users at peak times.

The interruption began shortly after 5:00 PM on Monday, in conjunction with the press briefing from the government’s Coronavirus newspaper.

The Downdetector service has recorded over 30,000 reports. Many claimed that their service had returned online shortly after the outage, but others reported ongoing problems nearly an hour later.

Virgin said the problem had been resolved despite constant Twitter complaints.

In a statement that followed, a company spokesman said: “We are currently investigating an intermittent broadband problem that lasted for a very short period earlier this evening.

“While the services are currently up and running, our teams are investigating the problem and working to resolve it. We apologize for any inconvenience this may have caused.”

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