How to Factory Reset an Xbox One

Whether you’re giving your console to a friend or troubleshooting a technical issue, sometimes you just need to give your Xbox One a fresh start. Fortunately, Microsoft makes this very easy to do for both those who want to keep their games and apps installed and those who prefer to start with a totally clean slate. This same process applies to all versions of the console, whether you have the original or the beefed-up Xbox One X, with one minor difference we’ll explain later.

Note that even if you opt to keep your games and apps installed, performing a factory reset will still remove all personal files and associations from the console, including saved games, achievements, settings, and accounts. All of that is stored in the cloud if your console is synced up with Xbox Live, which happens automatically when connected to the internet, so be sure to go online, if you’re able, before initiating the reset.

When you’re ready, proceed with our guide on how to factory reset an Xbox One. If for technical reasons you are unable to see the screen or access the Settings menu in order to perform the following steps, then skip ahead and we’ll tell you the workaround to boot it up with an external USB drive. Note that you will need access to a Windows PC to do this, however.

Further reading

Performing a factory reset from the dashboard

Step 1: Sign in. Press the Xbox button (glowing in the center of the controller) to bring up the guide overlay.

How to factory reset an xbox one

Step 2: Navigate to the System menu (the gear on the far right), and select Settings.

How to factory reset an xbox one

Step 3: Select System, then Console Info.

How to factory reset an xbox one

Step 4: Select Reset Console.

How to factory reset an xbox one

At this point, you have the option to either Reset and Remove Everything or Reset and Keep My Games & Apps (or cancel and back out if you aren’t ready).

How to factory reset an xbox one

Note that even if you keep your games and apps, all of your personal data will still be wiped from the system, so be sure to sync up with Xbox Live or export your settings manually beforehand if you don’t want to lose them. Once you’ve selected your preferred way to reset, the console will proceed with erasing content, which could take several minutes.

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Performing a reset with the Xbox Startup Troubleshooter

How to factory reset an xbox one

If you can’t boot your console, you can perform a factory reset using the Xbox Startup Troubleshooter. Certain original Xbox Ones don’t support the Xbox Startup Troubleshooter — see below for details — but it doesn’t hurt to check regardless. First, power down your console fully and remove the power and network cables for at least 30 seconds. Plug the power cable back in and follow these steps:

Step 1: Hold down the Eject and Bind buttons on your console.

The Eject button is on the front of the original Xbox One console right next to the disk drive, while the Bind button is on the left side, directly adjacent to the disk drive, with a symbol that looks like “)))” on it. Note that on the Xbox One X and Xbox One S, both buttons are on the front of the console, with the Bind button sitting directly beneath the Xbox button on the right edge. The Xbox One S Digital doesn’t have an Eject button, so the Bind and Xbox buttons will do the trick. Once you are holding both buttons, press the Xbox (power) button on the front of the console.

Step 2: Release the Xbox button, but continue holding the Eject and Bind buttons for 10-15 seconds. Listen for two tones before releasing these buttons. The Xbox Startup Troubleshooter will appear shortly after.

Step 3: Select Reset This Xbox from the settings and proceed with the factory reset.

Performing an offline system update by USB

If you’re experiencing issues and want to perform a factory reset to solve them, you may not need to go that far. You can perform an offline system update via USB, which can roll back any failed updates or other issues keeping your Xbox One from working properly. If you have an Xbox One S, Xbox One S Digital, or Xbox One X, performing an offline system update is fairly straightforward. The original Xbox One requires a few more steps.

Corsair flash voyager gs usb 3. 0 512gb

Offline system update with Xbox One S and Xbox One X

Step 1: Find a compatible USB flash drive. You will need a totally empty flash drive with at least 4GB of available space. It also has to be formatted for NTFS, which is the default Windows file system. Find your USB drive in the File Explorer, right-click it, and select Format. On the next screen, you can leave everything as is except for File System. Change that to NTFS if it isn’t already set that way.

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Step 2: Download the update file to your computer and extract it into the USB flash drive. You can find the zipped update file from Microsoft here. Extract the file and copy “$SystemUpdate” onto the root directory of the USB flash drive. It should be the only file there. Once the transfer is complete, eject and unplug the USB device and return to your console.

Step 3: Power down your Xbox One and remove both the power and network cables from the back. Wait 30 seconds once it is completely off.

Step 4: Plug in the power cable and insert the flash drive into the USB port.

Step 5: Press and hold the Bind and Eject buttons on the console, then press the Xbox button.

Step 6: Continue holding Bind and Eject for 10-15 seconds until the Xbox Startup Troubleshooter loads. Once it does, select Offline System Update. Wait while the system updates, and you’re good to go. If the update fails, you may need to restart your console and try again. If you’re still having issues, contact Microsoft for technical support.

Offline system update with original Xbox One

Step 1: Try to start the Xbox Startup Troubleshooter by completely powering down your console and removing the power cable for at least 30 seconds. After, plug the cable back in and press the Pair and Eject buttons, then the Xbox button. Release the Xbox button and hold the other two for 10-15 seconds. Once you hear two power-up tones, release the other two buttons. If you see the Xbox Startup Troubleshooter — labeled “troubleshoot” at the top — proceed with the steps above. If not, continue in this section.

Step 2: If you don’t see the Xbox Startup Troubleshooter, turn on your Xbox One and press the Xbox button on your controller. Follow Profile & System > Settings > System, then select Console Info. Look for your OS version. If it’s one of the versions listed below, continue to step four. If not, go to step three.

  • 6.2.11791.0 (xb_rel_1411.141114-2300) fre
  • 6.2.12521.0 (xb_rel_1503.150305-1449) fre
  • 6.2.12998.0 (xb_rel_1506.150601-2200) fre
  • 6.2.13326.0 (xb_rel_1508.150810-2029) fre
  • 6.2.13332.0 (xb_rel_1508.150903-2141) fre
  • 10.0.10586.1006 (th2_xbox_rel_1510.151107-2322) fre
  • 10.0.10586.1016 (th2_xbox_rel_1510.151118-2147) fre
  • 10.0.10586.1024 (th2_xbox_rel_1510.151203-1909) fre
  • 10.0.10586.1026 (th2_xbox_rel_1510.151217-1035) fre
  • 10.0.10586.1100 (th2_xbox_rel_1602.160210-2122) fre
  • 10.0.10586.1194 (th2_xbox_rel_1603.160317-1900) fre
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Step 3: If you have an OS version other than the ones listed above, you’ll need to perform two offline updates. As is the case with the Xbox One S and Xbox One X, you’ll need a USB drive with at least 4GB of space, formatted to NTFS (refer to the instructions above on how to do that). If your OS version is 6.2.9781.0, download OSU3 from Microsoft. If it’s anything else, you’ll need OSU2.

Step 4: The following steps are the same regardless of your OS version. The only difference is that you’ll need to perform them twice if you don’t have one of the OS versions listed above, once with either OSU3 or OSU2, and another time with OSU1. If you do have one of the listed OS versions, just perform these steps with OSU1. Download the proper update file and extract it. Move the “$SystemUpdate” file to your USB drive’s root directory (it should be the only thing on your USB drive).

Step 5: First, start by powering down your console. After the console is entirely powered down, plug the USB device. Once the USB is connected, hold down both the Eject and Bind buttons while also clicking the Xbox button on the console. Then, hold the two buttons for the next 15 seconds before releasing the Xbox button.

Wait until you hear two tones, as this will indicate that the process has worked.

Two tones will be audible when the Xbox recognizes the USB drive-in. Be sure to wait the full 15 seconds, or else you will have to do the whole process again. If none of the tones are audible, then you may have run into an error. Sometimes errors happen, so it’s best to try again. Always wait until you hear the two audible tones before continuing. After the two tones go off, the system will start to update. You must listen to the two tones before continuing, but another error can occur is that you’ll also hear a power down sound. This indicates that the fix did not register. If it still doesn’t work, contact Microsoft for technical support.

Performing a factory reset via USB

Alternatively, you can reset the console by using Microsoft’s reset system update file. Follow steps one through five, except you’re going to need this update file rather than the other one linked above.

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